Customer Testimonials
Shane was very nice and professional. He listened attentively to me and more than met my expectations! I will buy my next vehicle from Susan Schein because they take care of their customers and represent a quality of service you won’t find at other dealerships. Thanks again Shane!
They were fast! I did not have to wait long and they provided wonderful Customer Service. Much better than my experience and Hendrick in Hoover.
The service department is amazing! My purchase 6 + months ago could have been a better experience but my car is amazing, drives smooth, no issues, the friendliest most knowledgeable service department ever!
Paul in your service department was great. Got our Corvette oil change fast. Very friendly and courteous. Gave a 4 on quality because grease was on the windshield (smeared) and left front smudge
Paul and his service team went above and beyond the call of duty to make the repair of our Cooper Mini as painless as possible. They are all true professionals
Very patient and pleasant did not try to rush you into buying a vehicle and ran only one credit check with their financial company very happy customer
Very friendly good customer service worked hard to get me the car every one was nice very helpful and professional thanks for everything I will recommend this place
Robert again displayed an amazing level of professionalism. He had a can do spirit when working out our deal and never lost focus of what we wanted.
Robert Malloy exemplified professionalism! He was like dealing with family . I was able to Meet our needs and did his very best to accommodate our needs for this purchase
David Rivera is the best sales manager I have ever worked with when buying a vehicle. He was calm and caring.
A good dealership, willing to to do whatever it takes to make the sale and satisfy the customer. I got the world class sports car I always wanted.
They are Super nice and very professional. Super responsive in our conversation and have a good and fast transactions. Love the good vibes and friendliness.
Shane was absolutely amazing. He took the time to get to know us and made us feel at easy with the entire process! Highly recommend him and this entire establishment!
We bought a truck from here and are in love with it. Our salesman was Garry Tatum and was a great and patient salesman. Wesley was a sweet man to help us finalize paperwork. Highly recommended
Excellent customer service and first class professionalism. I will be giving referrals to my family and friends. Paul and Caleb took care of my service needs in a timely manner. They also made sure that I was comfortable during my wait.
After having a minor issue with my purchase. I received great help from Natali and the management team to resolve the issue. This was my second purchase from Susan Schein, I would definitely refer my friends.
Paul and his team well great and got it absolutely right. Same day appointment and very knowledgeable about my specific vehicle and what needed to be done.
The sales team was courtesy and cared about finding me the perfect car. They did an excellent job of communicating the details of my purchase.
Special thanks to my salesman “Shane” he made the process way smoother and easier! I love my new car! I will definitely be purchasing another car from here.
We had an amazing experience, ongoing...with Susan Schein, Greg and Jeremy are absolutely amazing! When we need anything we feel like their first priority!
Very friendly and helpful. Got an awesome truck and alot of good advice. Garry and Jack you guys are the best. Thank you!
The ABSOLUTE BEST!! Service i have ever received! This is the second purchase i’ve had with them and both times were amazing. Very helpful and SUPER friendly! They have gain a lifetime customer here! Natalie and Shane are the best!
I love my new car and enjoyed working with Shane and the staff! Overall, it was a great experience! I highly recommend this dealership to anyone! .
Greg went the extra mile to make sure I was happy. He even made sure I got my rental car back and waited on me to get everything out of it.
The salesman was very polite and knowledgeable. We found a truck fast. They worked with us to get a good deal. It was a pleasant experience. I would recommend Susan Schien to everyone.
I was a pleasure working with Robert . I enjoyed our conversation very much. He was very friendly and helpful. This is the 5th vehicle I have purchased from there.
I love my Mustang I bought from them yesterday. I give the dealership a honest 5 stars but natali gets 10 stars for making it all happen. - From your youngest customer!!! Thank You!
They helped us when no one else would. We are very grateful. They helped us through the whole process of getting our new car. Thanks
Overall great experience! Nice and knowledgeable while not taking too long
Great experience
Great person good personality works with you in all ways as possible would recommend him to anyone who come to Susan schiein automotive had a great time getting to know mr Webb
I was very pleased with the service I received from setting up the appointment to the completion and pick up of the vehicle. My truck had several small issues and some larger issues and they were able to remove some unnecessary equipment for me while in the process. Paul Borge was very helpful in explaining and understanding me and my requests.
Greg was great, he did so much to make sure we fell in love with the car we were interested in we left with a smile on our face for sure. Will be back.
My experience was very friendly ,professional, and very welcoming !!! Offered drinks,snacks and made it an easy and great experience. I HIGHLY recommend Greg Webb !!!!!!
Very fast, very Friendly, very outgoing. I’m extremely happy I chose to purchase from Susan Schein! Jacob Colvert along with management was excellent. They instantly honored the online price after notifying them.
Every one here was awesome. They had everything ready for me when i got there and it was very painless. Shane made sure everything was went over when I got there.
Hands down the best experience I have ever had! They made sure we were took care of and the staff was amazing! Very well pleased.
Super quick process! The guys at Susan Schein are great! Greg and Jeremy were really friendly and made sure I was getting the best deal.
Called to make an appointment - got one right away. Brought in my old car and explained the problem. The Technician was very knowledgeable and understood the problem - called back with an estimate - gave the ok and the problem was fixed that day - all were polite and very pleasant to work with.
Overall experience was A+ only thing I didn’t get my fill up on gas🤦🏽♀️ but other than that I’d recommend this dealership in the future
My experience today was wonderful! First time customer and I definitely will recommend! Gregg was very helpful and patient with me. thank you all very much!
Great customer service and attention to detail. Thank you for all your help in finding the right car for me. I highly recommend this team!
Shane was very professional, informative about the car I bought. I was very pleased with his service & getting me approved for my loan. Will refer!
Susan Schein in Pelham is always top notch. Mr. Greg Webb helped us with our 2nd vehicle purchase from here. If you are looking for a GREAT vehicle definitely come here and ask for GREG!!!
We were in the market for a truck and Greg answered the phone and we told him which one we wanted. When we pulled up, he already had it cranked and ready for us to see. From start to finish, Greg went above and beyond to make sure our needs were met. We love our new truck and can’t wait to buy from him and Susan Shein Automotive again!
Robert was soooooo excellent. I went online looked up what I wanted and he put me in it with no problems. He’s a very genuine individual and I jus met felt like I knew him my whole life. Im definitely returning and sending everyone I know to Robert he is bomb.com. Thank you so much Robert -Tashia B.
I had a great experience with Service! The transition from coming in to leaving with the vehicle was smooth, organized and proactive! Communication was superb.
Received great customer service and customer care from Kenya at Susan Schein. She made trading my car quick and painless! Everyone was very attentive. Thank you!
Delorean williams was very courteous and helpful in assiting me on helping make a selection on my new car he's a great sales rep.
They have fantastic employees the help as much as the ru can I really appreciate Delorean and Kenya they did all that they can do to put my in a 2019 Dodge Charger and It’s very nice thank you all
Great salesman very helpful and knowledgeable will gladly refer him to others for business.. Great on following up with vehicle satisfaction.. Salesman of the year
He was very nice and he did a great job i will be sending him people i love my ride and kids do to thank u
Very nice crew, Sydney, David, Jeremy, Paul, etc. Just purchased my vehicle so at this point, just hoping it's the car I think it is. They worked with me to give me the best deal for what I was needing. Only negative was the interior still needed to be cleaned up when I got home. A lot of spills and stains the detail people failed to clean. Otherwise, so far I would recommend this place.
It was a easy process got online found the car I want talk with Greg! went very smooth for me very organized and professional car dealership!
I am so pleased with the professionalism, work ethic, customer service, and compassion for ALL that worked the day I arrived to purchase a vehicle. No hassle, straightforward, and quick! I DROVE away with my "little broke best friends" (aka my children) in tow and we were ALL smiles! Thank you!
Great customer service. Thanks for getting me the car I wanted! I will definitely be recommending to my friends and family to come here for future cars.
Awesome! The service was excellent. I found the car I was looking for and was able to go through the process to acquire the car with ease.
Kenya was excellent and knowledgeable. Very pleasant to work with and made our experience enjoyable. We love our new Porsche and we highly recommended Kenya!
Great car buying experience, very friendly and helpful staff!
Robert was very nice, professional and made purchasing the car a very non stressful and easy process. I have told friends and family about my experience.
I just Want to thank the sales lady and I manager for everything they’ve done for me I can’t thank you all enough thanks again
Kenya was so helpful to me things were a little rough at the beginning with a previous dealer but she came and saved everything she was so helpful and professional, definitely deserves a pay increase or something because she was awesome. She is a true GOAT THANK YOU KENYA !!!
Wonderful experience, awesome salesman Robert!!
Very friendly and helpful. Delorean has and once again provided excellent customer service and is very knowledgeable of the car business.
Gregory was fantastic. He was very helpful throughout my entire buying experience. He was very knowledgeable about all the cars and helped me pick the perfect car for me! I will definitely be back!!
No hassles, great businessman he helped me with The purchase of a great reliable vehicle that I needed. Great Car purchase experience ! Recommend it to anyone who wants to be treated fair, while looking to purchase a car
This is a great dealership and I loved my sells man he was wonderful! I will be sending more people to shop with Susan Schein Automotive.
Went awesome! Very good service. Greg did great with communicating what we needed to do to but the car. I thought it was a great visit
Delorean was an amazing salesman to me when I brought my Maxima from Susan Schein!! Him and the whole team made me feel confident I was getting a great deal and I was very pleased with my purchase and love my new car!!!
I love my car! I received friendly service and my sales guy was great. Supervisor was helpful and efficient. Thank you guys very much! Was a pleasure!
I took my car in for a wheel lock issue. Caleb helped me through the process, and I couldn't have been more pleased with the service. 5 out of 5 stars for customer service, and repair work.
Kenya was a lovely sales person. I enjoyed working with her and cutting up with her. She made me feel like family and I couldn’t ask for a smoother process. Kenya you the bomb and thank you for everything you did when I didn’t think it could be done! If anyone is looking for a vehicle I would so recommend Kenya. Very honest and straight forward. Thank you again!
Best car service you can get, affordable prices, amazing quality and great staff to deal with, thats makes everything better! You can find the car you want and get the best service you deserve
Great company, and the best people I had a change to talk to, they help answer every question I had, they went Beyond and above to help me, thank you so much. 🙏🏽
I was taking my wife to Grandview for pre surgery registration when we stopped for gas the car wouldn’t come out of park. I called the dodge dealership told them my situation and was told it would be 3 days before they could even look at it. I called Susan Schein and talked with Paul he ask me if I needed a tow. I told him AAA was sending one he said bring it here we’ll do what we can to get you going. He searched for the part and had to send someone for it. It took most ...
I am beyond thrilled with my new purchase. Ms. Kenya McGilberry did a fabulous job Communicating. That made me at ease with my purchase. Thank you very much for helping me make a great decision!
Kenya was very helpful and knowledgeable of the cars, I felt very confident about my experience here. Definitely will be returning. Thanks for a great service.
Kenya did a wonderful job with assisting me with a vehicle. Thanks so much fo assisting me in my perfect purchase .you guys are great!
I had a great buying experience at Susan Schein. My salesperson, Sydney Anthony was friendly and easy to work with as well as her Manager.
I just got a 2016 Nissan Versa and the customer service was excellent! Vincent, the manager was very informative and helpful as well as Sydney who was very sweet! I appreciate the hard work the staff does to make the customers happy!
Great customer service! Professional staff and very kind. The right place to but a new/ used car. 100% recommended !!! Great deals and good place to trade your car if needed.
They people here are very helpful and worked with me to make the deal work smoothly even though my circumstances weren’t ideal. I’d recommend them.
Gregory was a great help!
Robert and his team got me in a 2019 Jeep Compass I love it so much they were help from the start and I’m so excited
Awesome customer service my saleman Delorean Williams was great they worked and got me approved for the car i was looking to purchase i was very impressed
Awesome customer service, and my saleswoman Natali was everything!! She is the best!! The service department was awesome as well!! I will definitely pass the word around, and I will forever shop with you guys💯
They are great down to my saleswoman, and service!! They really take care of their customers! I will definitely be back, and send friends to get a car!
My fiancé and I had a very enjoyable experience. Sidney and everyone in the sales tower was very helpful and catered to all of our needs and wants. Would highly recommend.
Kenya was great I’m glad that I got the car that I had been looking for, for time now and happy she was able to help me out
Kenya was the best dealer. She got me the car I wanted & I appreciate her for that! I would recommend this dealerships to anyone that’s looking for a good car.
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