Customer Testimonials

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DealerRater Jan 18, 2022

It was so easy to but a car here! They worked with me with my hesitations. They even were able to get me a bumper to bumper warranty at the same payment.

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DealerRater Jan 15, 2022

JD explained the results of the engine diagnosis. And he got my truck in and out, as promised. Excellent service!

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Google Jan 13, 2022

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DealerRater Jan 7, 2022

Very caring group of individuals, not your normal money hungry salesman. I would definitely recommend.

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Google Jan 1, 2022

Zac is a great sales person - laid back, let us take our time, listened to our concerns, good sense of humor.

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DealerRater Dec 28, 2021

I was so impressed with Susan Schein. They worked hard to get what I needed and I love my car!

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Google Dec 25, 2021

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DealerRater Dec 23, 2021

Edward’s Chevrolet refused to address my trunk issue. So I left there and will not go back. Susan S fixed it in an hour and a half.

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DealerRater Dec 23, 2021

My experience was amazing from beginning to the end. Everyone was very friendly and smiles greeting you as soon as you walk in. Curtis Parham was extremely helpful and very knowledgeable when we had concerns which made us even more confident with buying our new vehicle. The process was fast but thoroughly explained even with the paperwork. We appreciate you allowing us to do business with you all and we look forward to working with you all again. Thank you, Walker Family

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DealerRater Nov 24, 2021

They offer a great service they do what they say they going to do. excellent. and the most important thing they have integrity and honesty

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DealerRater Nov 21, 2021

It was an awesome experience they where so nice and kind and helpful I would recommend this place for anyone

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DealerRater Nov 18, 2021

Staff very pleasant and explains in detail what repair will entail. I have been doing business at Susan Shein for over twenty years buying over 8 vehicles between me and my husband.

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DealerRater Nov 13, 2021

Great variety of vehicles. I was very specific in what I was looking for when I was looking for my last two vehicles. I found what I was looking for at Susan Schein both times.

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DealerRater Nov 8, 2021

They were fast efficient and absolutely no hassle I will definitely use them again in the future

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DealerRater Nov 7, 2021

Guys in the service department did a great job, and are very knowledgeable and do not cut corners.

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Google Nov 6, 2021

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Google Nov 4, 2021

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DealerRater Nov 1, 2021

Great customer service, wonderful people to work with, fast and friendly personnel, i couldn't be more pleased

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DealerRater Oct 30, 2021

Professional and helpful, knowledgeable about product, considerate of my time, made buying an easy process, found the vehicle I wanted.

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DealerRater Oct 23, 2021

Jason good, Zack also. Xx Xx Xx Xx Xx Xx Xx Xx Xx Xx X

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DealerRater Oct 21, 2021

Sales & finance personnel were great. Cleanup was very poor!!The price for the vehicle was just right

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Google Oct 20, 2021

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DealerRater Oct 17, 2021

The service center is absolutely wonderful! Service on my vehicle was completed in a timely manner and explained with professionalism!

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DealerRater Oct 7, 2021

I had an outstanding experience with everyone that I dealt with. I believe I got a pretty good deal, and we are Very happy with our jeep.

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Google Oct 6, 2021

Great and friendly service with very fast transaction. Ask for Shane. Great sales rep.

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Google Oct 2, 2021

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DealerRater Sep 21, 2021

Great place and people to deal with wish I would have found them first I could have saved a lot of time Got a great deal easy to deal with worked with me for the car I wanted Leann is awesome

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DealerRater Sep 19, 2021

Wonderful sales people very professional help very respectful service dept even though short handed took care of my truck repair and did a great job very friendly and nice people will do business again with them in the future!

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DealerRater Sep 13, 2021

Went in to buy my daughter a car for her 16th birthday. While they worked with me on the price, I still felt like I overpaid. Friendly staff.

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Google Sep 12, 2021

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DealerRater Sep 2, 2021

Easy to work with. My salesman was great. I would refer to a friend this dealership in the future. Hope the service is as good

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DealerRater Aug 28, 2021

Salesman Zac Rogers was informative and assisted in finding an automobile that was within my budget and payment range. I was very pleased with my experience.

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DealerRater Aug 25, 2021

Wow! What can I say ! I want to say thank you for helping me with my purchase you went above and beyond ! I will definitely recommend your dealership to my friends and family ! THANK YOU SO MUCH

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Google Aug 25, 2021

I had a great experience I recommend anybody who is having problems getting a car financed Susan Shein will make it happen

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Google Aug 24, 2021

Susan shein I highly recommend anybody who had problems getting a car that was said u couldn't get Shien will make it happen

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DealerRater Aug 23, 2021

The process was very easy and they were transparent from start to finish. Would highly recommend anyone to go there and buy from Susan Schein Automotive.

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DealerRater Aug 17, 2021

Very nice and professional Good service stand by their word and work could use more help in the automotive repair center but other that excellent

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DealerRater Aug 14, 2021

The team at the dealership always go beyond to help and inform! I would recommend this the dealership and these guys to sale me a car and service one.

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DealerRater Aug 8, 2021

They helped us when nobody else would!!! We were able to trade in my daughters car and drive off with one she loves!!! Great, experience!!! Will definitely be back

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DealerRater Aug 6, 2021

Everyone was real helpful..Mr Zac and Jason was awesome they got right on it walk me through everything..I will recommend people come shop there.

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DealerRater Jul 28, 2021

Awesome good people will buy there again when it’s time for another automobile. The customer service was top notch from top to bottom. Just awesome

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Google Jul 20, 2021

The team was awesome, they did for me exactly what they said they would do... I highly recommend them to anyone...

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DealerRater Jul 19, 2021

Mr. Robert was very quick to greet us and was tremendously helpful. If it hadn’t been for him I wouldn’t have left with a car. I have nothing but good things to say about Susan Schein.

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Google Jul 19, 2021

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DealerRater Jul 15, 2021

People were nice but they don’t follow up on your request. Dash lights air bag are still on. Warranty should cover it but no

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Google Jul 10, 2021

Good service,good attention, excellent.

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Google Jul 8, 2021

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DealerRater Jun 30, 2021

My husband & I were very pleased how the staff at Susan Schein accepted us as we walked in the door & were both greeted with a kind and courteous manner! We were then lead to the salesman that had helped us before and Mr. Gary Tatum worked hard with helping us choose a car we had in mind to buy. He treated us like her would a family member & that meant a lot to both me & my husband! Again thank you for allowing us to purchase another car. Blessings to you all at Susan Schein Auto!

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Google Jun 30, 2021

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DealerRater Jun 27, 2021

Filter was not available the day I arrived but gave a reasonable price. Good service really kind, respectful efficient and fast, thank you for your work always a excellent job never fail to impress.

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DealerRater Jun 16, 2021

Gary Tatum was patient, professional and worked non stop to find the exact truck I needed. I will never use anyone else for my future vehicle purchases.

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Google Jun 12, 2021

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DealerRater Jun 6, 2021

I am very please with the customer service here at Susan Schein. Greg greeted us with excellent service. Most of all we get to ride away in our very own 2015 BMW. Thank you so much

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Google Jun 6, 2021

Excellent people to work with

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Google Jun 5, 2021

After purchasing our car, their was a problem with the spark plugs and coil pack. The service dept did an excellent job with the repair and we're happy with the decision too purchase from Susan Schein Automotive.

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DealerRater May 31, 2021

Very friendly. Get you in and out in no time. Greg is the best very nice they work with you through anything. Definitely will be back again

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DealerRater May 30, 2021

Greg did a wonderful job in making our purchase easy with no delays. While other dealers were charging way more than the value price, Susan Schein sold me a vehicle that my bank was happy to loan their asking price. Thank you Greg for a great car at a great price.

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DealerRater May 26, 2021

Everybody there was nice and friendly they work very hard to get me into a car I always wanted I'm grateful for their help.

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DealerRater May 26, 2021

My visit was to the Service Department. I have an 11 year old Impala but they have managed to help me keep it going. Always good diagnostics and repair to follow well done. Contact persons are professional and knowledgeable and always provide status.

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DealerRater May 26, 2021

The people working here are top notch employees and do the best to make sure their customers are satisfied with their service. Thank you again!

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DealerRater May 25, 2021

I knew exactly what car I wanted and Leanne & Jermey made it happen ! So thankful for these people! Super fast friendly service ! Would highly recommend !

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Google May 23, 2021

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Google May 17, 2021

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DealerRater May 9, 2021

I've had the pleasure of purchasing my Lexus through you all at a phenomenal price. The service was friendly, quick, no hassle, and I also found a great mechanic through your service center. I will definitely be a return customer!

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DealerRater May 6, 2021

Wonderful Experience Friendly/Professional/Knowledgeable Staff All the paperwork was ready to be signed when we arrived. We were done in approx. a 1 hr 30 min

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Google May 4, 2021

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DealerRater Apr 26, 2021

Great experience. The salesman, Chris,was very informative and helpful. The service was timely. Everyone was courteous and welcoming. I would definitely recommend Susan Schein.

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DealerRater Apr 23, 2021

Everything went good but having issue with navigation and can't get anybody to return phone call to resolve the situation. Not a big issue, just need it fixed

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Google Apr 18, 2021

Corey was very professional and quick getting my oil changed and back on the road thank you Susan Schwinn Automotive.

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DealerRater Apr 17, 2021

All the people were very friendly and helpful. The only down side was how long it took to process everything. We were there from 10:30am to 3:30pm.

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DealerRater Apr 14, 2021

I absolutely love my Kia Soul! They made the entire process quick and easy! Would highly recommend this place to anyone in the market for a vehicle!

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Google Apr 11, 2021

Just purchased a 2016 Kia Soul and I have never been so happy with a vehicle. The people here are amoung the friendliest and most helpful. The cars are amazing and the prices are excellent. Would highly recommend.

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Google Mar 18, 2021

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Google Mar 15, 2021

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Google Mar 14, 2021

It was great except they didn't fill up the gas tank like they said they would..

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DealerRater Mar 13, 2021

Everyone that I came in contact with was absolutely great! I will be back! Jeremy worked things out to my needs and made it work.

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Google Mar 10, 2021

Great staff that went above and beyond to meet our unique needs. They were able to help us get into a nice, dependable, and very clean! vehicle in a very short amount of time compared to other dealerships I've worked with in the past. We are very pleased with our experience, we are loving our new-to-us Q7, and we will definitely be back. Thanks so much!

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DealerRater Mar 3, 2021

This dealership is Awesome with a capital A. I will be letting all my family and friends know about this dealership and whoever else wants to know where I got my car from

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DealerRater Feb 28, 2021

We were treated with a most courteous & friendly salesman that showed us a lot of respect & offered us water or soft drinks while applying for our car loan. Wesley the finance manager was very helpful & acted as though he would be of great service to me & my husband if we came by to purchase another vehicle in the near future. He was well mannered & friendly also. Garry & him both are pleasant people to have met & we appreciated their service. Sincerely Deborah L. Mcsherdon

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DealerRater Feb 25, 2021

Great service and nice people to do business in. This was the second vehicle my wife and I have purchased from there within the last year. Natali Gonzalez was exceptional both times!

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DealerRater Feb 24, 2021

My experience from the beginning has been awesome! Everyone I came in contact with has went over and above for me. Thanks to all!! Greg and Paul, y’all are awesome! Thank you guys so much.

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DealerRater Feb 13, 2021

Awesome people to work with. Very helpful and fair !! Friendly and just nice people ! If your looking for a vehicle than this is the place I would go !

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Google Feb 12, 2021

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DealerRater Feb 7, 2021

This dealership is awesome! My salesman Greg and the whole team were great! They were able to get me in my dream car! I will definitely shop with them again!

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DealerRater Feb 4, 2021

Paul was very professional and friendly. Definitely will keep coming back for service on the corvette and the Ford Very happy wit the work done on the Ford, looks like a different truck. Thanks!!

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DealerRater Feb 4, 2021

I came from out of town. They fixed a problem the cleaner found. Because the part couldn't come in until Monday they put me in a nice loaner to get home and drove my new car to me. They went out of their way to make me happy. David was a star player and helped with every need.

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Google Jan 26, 2021

Great customer service

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Facebook Jan 23, 2021

Customer service is amazing

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Facebook Jan 20, 2021

Paul the service director helped us out in a pinch. My husband's work truck (Silverado) was acting up, and it had already cost him a day of work. He called other shops, but the fastest they could get to his truck was days away. We decided to try Susan Schein, since it used to be a Chevrolet dealership. Paul took our call and knew exactly what the problem was. He scheduled us for service first thing the next day! He was very helpful and took care of the truck... and quickly fixed the problem. Now the Silverado is back ...

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Facebook Jan 17, 2021

Great selection of vehicles, great to work with. They worked hard to make the right deal that satisfied both myself and them.

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DealerRater Jan 17, 2021

Shane was very nice and professional. He listened attentively to me and more than met my expectations! I will buy my next vehicle from Susan Schein because they take care of their customers and represent a quality of service you won’t find at other dealerships. Thanks again Shane!

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DealerRater Jan 16, 2021

They were fast! I did not have to wait long and they provided wonderful Customer Service. Much better than my experience and Hendrick in Hoover.

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Google Jan 15, 2021

The service department is amazing! My purchase 6 + months ago could have been a better experience but my car is amazing, drives smooth, no issues, the friendliest most knowledgeable service department ever!

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DealerRater Jan 14, 2021

Paul in your service department was great. Got our Corvette oil change fast. Very friendly and courteous. Gave a 4 on quality because grease was on the windshield (smeared) and left front smudge

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Google Jan 8, 2021

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Facebook Jan 6, 2021

Great service ..great staff ...Issa .top notch .other sales ... helpful ...finance guy very good as well..

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DealerRater Jan 1, 2021

Paul and his service team went above and beyond the call of duty to make the repair of our Cooper Mini as painless as possible. They are all true professionals

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DealerRater Dec 31, 2020

Very patient and pleasant did not try to rush you into buying a vehicle and ran only one credit check with their financial company very happy customer

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DealerRater Dec 28, 2020

Very friendly good customer service worked hard to get me the car every one was nice very helpful and professional thanks for everything I will recommend this place

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DealerRater Dec 25, 2020

Robert again displayed an amazing level of professionalism. He had a can do spirit when working out our deal and never lost focus of what we wanted.

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